How do I activate and log in using token security?
To activate and log in, follow these instructions.
What is a token?
A token is a small, connectionless device that generates a One Time Password (OTP) to use each time you log on to Business Connex. This password changes every 32 seconds for your protection. This helps ensure that your information is secure, protecting you from fraud and identity theft.
Why do we need tokens?
With tokens, we're adding another layer of security to protect our customers' information and their Business Connex accounts. Tokens also guard against ever-increasing email scams called phishing and pharming by providing site authentication.
How do I know that I am at the valid Business Connex site?
A four-digit Site Authentication Value will be displayed, confirming that you're at the Bank's legitimate website. If your Site Authentication Values do not match, then start over or contact the Bank for assistance.
How do I log in if I don't have my token with me?
If you do not have your token with you, we can temporarily change you back to the old method of signing in. There will be a $10.00 maintenance fee for making these changes.
What happens if my token is lost or damaged?
To order replacement tokens, select "Lost or Damaged Token" from this page or contact us. The token will be mailed to you, or you may pick it up at our Main Office.