Business Connex℠
For answers to some of the most frequently asked questions about Business Connex services, please select a question.
- Signing on to Business Connex Online
- Account Questions
- Security Questions
- Browser Questions
- Other Questions
Signing on to Business Connex Online
- How do I obtain my log on codes?
- When I attempt to sign on to Business Connex Online, I receive an error message that says "Invalid Customer Security Code" What should I do?
- When I attempt to sign on to Business Connex Online, I receive an error message that says "Your Account Has Been Disabled" What should I do?
- Do passwords ever expire?
Account Questions
- Which types of accounts can I access using Business Connex Online?
- I currently use the Telephone Banking service. Can I sign up for Business Connex Online and still use the telephone to access my accounts?
- What is the Transaction function?
- What details will I find in the Transaction function? Whom can I call if I have a question?
- Can I search for a specific transaction?
- How do I export transaction information?
- Can I sort the transactions listed on any statement?
- Can I search for a specific check image?
- For a Transaction History, what period is covered by the "Current Business Day"?
- Can I stop or modify my request to transfer funds?
- When are transfers posted to my account?
Security Questions
- Is my on-line communication with the Bank secure?
- How do I access my account information on-line?
- Can I send account information via email?
- Who can access my account information over the Internet?
- When I attempt to sign on to Business Connex Online, I receive an error message informing me that my Access ID is incorrect. What should I do?
- When I attempt to sign on to Business Connex Online, I receive an error message informing me that my PASSWORD is incorrect. What should I do?
- Why is it important to select "Log Off" when I finish using Business Connex Online or when I walk away from my computer?
Browser Questions
- Which browsers can I use to access Business Connex Online? (i.e. Netscape Navigator or Microsoft Internet Explorer.)
- I'm using a Mac to access the Internet. Will I have any problems accessing my account information?
- What should my computer settings be to best view my account information online?
- I want to be able to easily return to the Bank's website. How do I add this site to my "favorites"?
Other Questions
- Where do I find help in using Business Connex Online?
- Is there a charge for using Business Connex Online?
- How can I contact the Bank?
Signing On To Business Connex Online
How do I obtain my log on codes?
For security purposes, Business Connex Online requires you to enter an Access ID and password. The codes are included in the instructions you received from us. You will be prompted to change your password the first time you log on.
When I attempt to sign on to Business Connex Online, I receive an error message that says, "Invalid Customer Security Code." What should I do?
Verify that you are entering your logon codes as you did when they were created. Your Access ID and password are case sensitive. Please contact us if you cannot remember your logon codes.
When I attempt to sign on to Business Connex Online, I receive an error message that says, "Your Account Has Been Disabled". What should I do?
For security purposes, your account becomes disabled after an attempt to enter an invalid password three or more times. Please contact us to reset your Business Connex Online codes.
Do passwords ever expire?
At this time, your password will not expire. You may change your password by clicking on the "Change Password" button. You will be prompted to enter your old password followed by a request to enter a new password.
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Account Questions
Which types of accounts can I access using Business Connex Online?
You can review any checking, savings, certificates of deposit, IRAs, loans, and mortgage accounts that you are authorized to access. You can also use the Transaction function to review transaction history. Additionally, you can transfer funds between any of your checking or savings accounts that you are authorized to access.
I currently use the Bank's Telephone Banking service. Can I sign up for Business Connex Online and still use the telephone to access my accounts?
Yes. You will be able to use both products to access your accounts whenever and wherever it is most convenient for you.
What is the Transaction function?
A Transaction history allows you to review transactions posted to your checking, savings, and loan accounts. You can review all transactions posted to your deposit accounts since your last statement or up to one month prior to your last statement. It includes transactions performed since the end of the Bank's last business day. You can review all transactions posted to your loan account for the life of the loan. Simply select the time period to review transactions on the Transaction function selection page.
What details will I find in Transaction function? Whom should I call if I have a question?
When you select a Transaction function, you can review details about each transaction for that account. Details include the date, amount and description of the transaction, and the balance in your account after the transaction was posted. If you have any questions, please contact us.
Can I search for a specific transaction?
A Transaction search can be done from the "Transaction Menu" found at the "Transactions" button. Specific items can be viewed by entering information such as statement cycle, type of transaction, date, amount, or check number.
How do I export transaction information?
After logging in to Business Connex Online, click on the account from which you wish to export. Click on the "Transaction Menu" selection in the drop-down Transactions menu. The Transaction Search section provides fields that allow you to select the criteria to complete the export process. After you have completed your selection, click the "Export" button.
Can I sort the transactions listed on any statement?
Transactions can be sorted by date, check number, or amount in ascending or descending order.
Can I search for a specific check image?
Check images can be viewed on all transactions except "Current Day" transactions. To find a specific check image, click on "Transactions" and "Image Search". Enter the amount or check number and click on "Submit".
For a Transaction History, what period is covered by the "Current Business Day"?
"Current Business Day" includes transactions performed since the end of our last business day.
Can I stop or modify my request to transfer funds?
Yes. At any time before you reach the "Transfer Funds Confirmation" screen, you can modify or cancel your funds transfer request. However, after you complete a funds transfer transaction and receive a confirmation number, you cannot stop the transfer from occurring. At that point, if you change your mind about the transfer, simply make a new transfer to move the funds back to the appropriate accounts or contact the Customer Support Center at 335.5200 or 800.339.1160.
When are transfers posted to my account?
Transfers are posted to your account immediately and are reflected in your Account Balances.
Security Questions
Is my online communication with the Bank secure?
Yes. Security is one of the most important issues we faced in making this service available to our customers. We have taken strong measures to ensure that your information remains confidential.
The first step is the use of a secure browser. Certain browsers and computers have the ability to communicate securely by scrambling information as it passes across the Internet. The method of communication is called SSL, or Secure Socket Layer. We require the use of a secure browser before a connection can be made to the transaction system.
After you reach us using the secure browser, we take steps to make sure your information remains secure and confidential. Your information passes through a "firewall," which is a computer specifically designed to keep out unauthorized users. The information is scrambled again to ensure that it can only be read by authorized Bank representatives.
How do I access my account information online?
For security purposes, Business Connex Online requires you to enter two sets of numbers: your Access ID and password.
Can I send account information via email?
For security purposes, we suggest that you NOT send sensitive information via email (i.e. account numbers, Social Security numbers, passwords, etc.). If you have specific account questions, please contact our Customer Support Center at 335.5200 or 800.339.1160 and any of our representatives would be happy to assist you.
Who can access my account information over the Internet?
As a customer, you must enter your Access ID and password, which should be known only to you. Unless you have compromised your password by revealing it to someone else, you are the only one who can access your account information using Business Connex Online.
When I attempt to sign on to Business Connex Online, I receive an error message informing me that my Access ID is incorrect. What should I do?
You could have inadvertently entered the Access ID incorrectly. Check your Access ID and try again. If you are certain you entered the correct Access ID, contact us.
When I attempt to sign on to Business Connex Online, I receive an error message informing me that my password is incorrect. What should I do?
The passwords are case sensitive. Make sure that you are typing your password as you did when it was created, making sure to include any lowercase or uppercase letters. Make sure you are using the correct password and try again. If you can't remember your password and want to use Business Connex Online, please contact us.
Why is it important to select "Log Off" when I finish using Business Connex Online or when I walk away from my computer?
Once you have logged on to Business Connex Online, you have begun an "active session." If you walk away during the course of an active session, someone else can use your computer to perform transactions involving your accounts. It is similar to walking away from an ATM while your card is still in the machine.
For your security, your Business Connex Online will automatically end your active session if there is no activity on your computer for about 10 minutes. However, to eliminate any exposure, it is always better for you to end the active session by selecting "Log Off".
Browser Questions
Which browsers can I use to access Business Connex Online? (i.e. Microsoft Internet Explorer.)
Our Business Connex Online service is best viewed using Internet Explorer 6.0 and above. Other browsers may limit your capacity for viewing certain elements of Business Connex Online. Update your browser.
I'm using a Mac to access the Internet. Will I have any problems accessing my account information?
Our Business Connex Online service will work with either PCs or Macs, though you may experience some JavaScript distortions with Macs. If you are running AOL for Mac you will need to have version 5.0 or better in order to ensure optimum performance.
What should my computer settings be to best view my account information online?
Our Business Connex Online service is designed to be viewed in a format of 800 x 600 pixels. Smaller settings (such as 640 x 480) can be used, but you may have to scroll to see all your account information. Larger settings (such as 1024 x 768) will work fine as well.
I want to be able to easily return to the Bank's website. How do I add this site to my "favorites"?
Click on "Log Off" to return to the Bank site.
In Internet Explorer, click on the menu item "Favorites." Choose the option "Add to Favorites" and then click "OK" in the confirmation box. The Bank page should now appear in your list of Favorites.
Most versions of America Online support the "Favorite Places" option. While you are on the page you wish to bookmark, look for a red heart icon in the top right area of the title bar of the AOL browser. Click on the red heart icon. You can confirm that the site was added to your list of Favorite Places by clicking on the red heart icon on the AOL toolbar at the top. The Bank site should be listed as a Favorite Places option.
Other Questions
Where do I find help in using Business Connex Online?
After you are logged on to Business Connex Online, use the Online Help button to answer questions concerning account detail, transactions, transfers, stop payments, etc.
Is there a charge for using Business Connex Online?
Your first month of Business Connex Online service is completely FREE. After the first month, you may find that your deposit balances offset the online charges.
How can I contact the Bank?
You can contact us in a variety of ways.
